Her husband Steven (non-employee of Domino's) walks over from the gas station side, tells me to leave the store or he would call the police.
I wait 10 minutes and call again - still nothing. Good luck with that because I'm sure she has done it before and will do it again.Īlexis comes over. The point was not about the refund it was about the female manager's lack of courtesy and professionalism. DOMINO'S you have lost $1000s of dollars from me as well as my associates due to a $5.99 pizza refund. But guess what - will never ever happen again. I have spent countless dollars with them personally as well as for my business. Now all of a sudden he was like "don't threaten me!" Point of the story is if you don't like people disrespecting you don't do it to them. I proceeded to tell him I wanted a refund and that as a person in customer service you don't speak to people like that because that will "get your ass beat!" When I asked for her she was now the assistant and the "manager" was at the register. So I drove to the store furious at the exchange and her lack of professional. Wow! Anyone who knows me knows I'm super patient and kind. So she refused to refund and hung up in my face. I gave her an 2 options: 1) refund my money, or 2) I would call corporate and the BBB tomorrow and we could handle it that way. I can't WAIT to see what happens this afternoon. So needless to say I paid $50 online to drive over, wait 40 minutes for nothing and now have to spend all this time finding someone to credit me for pizzas I never received. I am a good manager." Yep - that is what she said. She told me "I AM helpin' you but you need to call the manager when he is at the store and tell 'em what happen. Uhm ME? I told her the correct response for a customer service resolution would be to have the MANAGER call me KNOWING all the information. The conversation went from bad to worse and finally her idea of helping me was to tell ME to call back later in the afternoon when the manager was there and explain what happened. Since the first guy cold transferred me to her I had to repeat the issue - her first response was "you didn't call yesterday?"
Dominos w chestnut springfield mo driver#
First person was a driver - next person was someone who had to be pretending she was a manager because she did ABSOLUTELY NOTHING but piss me off. The next day was Sunday - charge was there but no refund yet so I called on Monday thinking manager would be there. The guys there assured me when lights went back on they would cancel the order which would mean no charge to my credit card. Wow, out of so many years ordering from this store, I will never order from this store again!! I can't say I will never order from Domino's again, because the Domino's by my house in Corona, Ca always delivers fresh and hot pizza every time I order! HE answered that there was not a corporate number and for me to go online and complain. He did not offer me a so-called credit on my next order until I asked for a corporate telephone number so I can call to further address this issue.
True, I was calling to complain, so they can fix the quality of pizza and continue to be the above leveled "Domino's" we know, but to have a Manager practically cuss me out over the phone is not right. I would be scared to order from this store again with any kind of store credit, not knowing if they will spit on my food or do something terrible to my order, considering the way their manager talked over the phone.
How can I accept a credit of $37 dollars from this store on my next phone order, if the quality of food is in-excusable, nor adequate for consuming (dry pizza and burned food). I expressed that I did not want a credit of 37 dollars to order from this store again!
Dominos w chestnut springfield mo free#
After the whole 8 minute conversation he continued to state that all I was after was a free meal and that he would give me credit for my $37.27 order. I work for a huge institution (a University Hospital) in which we continuously order pizza from this particular store. First of all, I had to ask him a few times if indeed he was the manager, and second that if he speaks to all customers in this tone of voice, which was practically screaming on the phone and not letting me express my complaint over the phone. As I was expressing my concerns and frustrations about my complaint regarding this order, he was extremely rude, yelled continuously over the phone, and could not believe that the order in which I received, included dry pizza, overly burned chicken bites, and dry and burned pasta after I asked for extra sauce.
0 kommentar(er)
